2021 — Present
IT Operations Engineer | Mirantis Inc
Remote
Summary
Part of the IT Operations team administering internal services and tooling used by 600+ employees across the organization.
Responsibilities
- Internal IT services administration and support
- Identity and access management
- Security tooling and operational improvements
- Cross-team IT operations coordination
- Ansible automation with Semaphore UI for internal IT workflows
- MDM systems administration and scripting (macOS, Windows) for administrative task automation
- VPN infrastructure management and cross-office network integration
Achievements
- Led company-wide migration from LastPass to 1Password for 600+ users
- Built an internal Employee Account Audit System providing unified visibility into employee accounts across all managed external services
- Deployed an AI-powered chatbot for the IT support channel, reducing response time and manual workload
- Built Ansible-based automation pipelines using Semaphore UI, triggered by Jira Cloud events to automate routine IT operations
- Deployed AmneziaWG tunnels to securely connect Russian and international offices, enabling unified network access across regions
- Developed MDM scripts for macOS and Windows to automate device configuration and administrative tasks at scale
- Linux
- Ansible
- Python
- Docker